To update your email, please send a message from your new address to [email protected], including a copy of your ID (Passport, National Identity Card, or Driver's Licence), your full name, date of birth, registered email address, and your last deposit method used.

Djack prides itself on efficiency. Instant withdrawals are available for verified players using select methods. For most other cases, withdrawals are processed within 48 hours (two working days).

Visit our Payments page for a full list of options. You can also see all available methods in the Cashier when making a deposit.

As a licensed casino, we adhere to strict regulations to ensure all players are of legal age, wager responsibly, and use legitimate funds.

In some cases, additional documentation may be required to verify your identity, address, or proof of funds. Verification is quick and secure, and verified players enjoy expedited withdrawals where possible.

No. All payment methods must be registered in the same name as the Djack account holder.

Log in to your account and visit ‘My Profile.’ Under 'Responsible Play Settings,' you can view or adjust your optional limits. Reducing limits takes effect immediately, while increases require a 48-hour cooling-off period.

RTP (Return to Player) is the percentage of total wagered money a game is designed to pay back to players over time. When cashback is activated, the effective RTP increases. For example, if the RTP is 95%, cashback adds 10% of the difference to 100%, raising it to 95.5%. Simply put, opting into cashback on Djack enhances your effective RTP, combining the standard RTP with a cashback boost for an even better return on your play.